1. Information We Collect

• Account & Contact Data: Name, email, password, business details, billing address.
  
  
• Payment Data: Processed by Stripe/PayPal; we receive limited transaction metadata.
  
  
• Usage Data: IP address, device/browser info, pages viewed, features used, timestamps, referral URLs, approximate location, crash/diagnostic logs.
  
  
• Content Data: Files, prompts, media, or other inputs you upload or generate to use the Services.
  
  
• Support & Communications: Emails, chat messages, and related correspondence.
  
  
• Cookies & Similar Tech: Session identifiers, preferences, analytics, and attribution data.
  
  

2. How We Use Information

• Provide & Improve Services: Account creation, authentication, feature delivery, processing prompts, hosting content, analytics, troubleshooting, and product development.
  
  
• Billing & Transactions: Process orders, detect/prevent fraud, and manage subscriptions.
  
  
• Communications: Service notifications, updates, security alerts, and marketing (you may opt out of marketing).
  
  
• Compliance & Enforcement: Enforce Terms, protect rights and safety, comply with legal obligations.
  
  

3. Legal Bases (where applicable)

We process personal data on the basis of contract performance, legitimate interests (product improvement, security, analytics), consent (where required), and legal obligations.

4. Sharing & Disclosure

We share information with:

• Service Providers: Hosting, analytics, AI model providers, payment processors, email and support tools under contractual confidentiality and security obligations.
  
  
• Legal/Compliance: To comply with applicable law, regulation, legal process, or enforceable governmental request, or to enforce our Terms and protect rights.
  
  
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to confidentiality.
  We do not sell personal data.
  
  

5. International Transfers

Your data may be processed and stored in countries other than your own. We implement appropriate safeguards for cross-border transfers as required by law.

6. Data Retention

We retain personal data as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and context.

7. Security

We use industry-standard safeguards including encryption in transit, access controls, and periodic audits. No method of transmission or storage is 100% secure; you are responsible for safeguarding your credentials and devices.

8. Your Choices & Rights

• Access/Update/Delete: You may request access, correction, or deletion of certain personal data by contacting kloud9apps@aisoftdesk.com.
  
  
• Marketing Opt-Out: Unsubscribe via email links or contact us.
  
  
• Cookies: Control via browser settings; some features may not function without cookies.
  
  
• Do Not Track: We do not currently respond to DNT signals.
  
  
• Data Portability/Restriction/Objection: Where applicable by law, you may have additional rights.
  
  

9. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided data, contact us to remove it.

10. User Content & AI Outputs

You control the prompts, uploads, and content you generate. You are responsible for ensuring you have rights to the content and for any personal data you include. AI outputs may be probabilistic and could be inaccurate or infringe third-party rights if improperly prompted or used. Review and verify outputs before use.

11. Third-Party Links & Integrations

Our Services may link to or integrate with third-party sites and services. Their privacy practices are governed by their policies, not this Policy.

12. Changes to This Policy

We may update this Policy. Material changes will be posted here with a new effective date. Continued use of the Services after changes means you accept the updated Policy.

13. Contact

KLOUD9APPS
Support/Privacy Requests: kloud9apps@aisoftdesk.com

Governing Law: This Policy and any disputes related to privacy are governed by the laws of America, and you submit to the exclusive jurisdiction of American courts.